Frequently asked questions
Booking, pricing, products, access, payment: the answers our clients ask for most. If yours isn't here, we're one message away.
The package prices cover typical homes in each size band. After a photo or video walkthrough we confirm your exact price, and it never changes after that.
Two to three days is comfortable for most visits, and we often have same-week openings. Airbnb turnovers can usually be arranged same-day.
No. Recurring plans can be paused or cancelled anytime with 48 hours notice. You only ever pay for visits that happen.
Not within our listed cities. Every address in our coverage area is quoted at the standard rate.
Yes. Reschedule free of charge up to 24 hours before the visit. Inside 24 hours we charge half the visit, since the slot is already staffed.
Not at all. Most clients leave a key, a lockbox code or building access instructions. We confirm entry details with you before the first visit.
A regular clean of a two-bedroom home takes two to three hours; deep cleans and post-construction work take longer. We give you an estimated window when we confirm.
On recurring plans, yes: we assign a regular team so they learn your home. If someone is away we send a briefed replacement.
No, but clearing counters and floors of personal items lets us spend the time on cleaning rather than sorting.
Pets are welcome to stay. Just tell us their names and habits when you book so the team knows what to expect.
No. Every visit includes professional, eco-certified products and equipment. If you prefer specific products, we'll gladly use yours.
Yes. We use eco-certified, low-fragrance products chosen to be safe around children, pets and delicate surfaces such as stone, wood and stainless steel.
Every cleaner is background-checked, trained on our 60-point method, and covered by our liability and bonding insurance.
Tell us right away. Our insurance covers accidental damage, and we handle the claim ourselves, so you are never left to chase it.
After the visit, not before. We accept e-transfer, credit card and debit. Recurring plans are billed after each clean.
Tell us within 24 hours and we return to re-clean the areas in question, free. If it's still not right, the visit is on us.
Yes. An itemised invoice is emailed after every visit, which is what most of our office and rental clients need for their records.
It's never expected. Our teams are paid a fair wage, so a tip is a bonus, not part of the price.
Send it over with your address and we'll come back with an answer, and an exact quote, within one business hour.